20 Questions To Ask Potential Care Providers

Author

Comfort Keepers

Posted on

Aug 26, 2019

Book/Edition

Colorado - Western Slope

The search for in home care can be difficult, confusing and frustrating. Here are some simple questions to think about. Be sure to ask them when interviewing any in home care provider or agency:


How do you provide care that is geared toward physical as well as mental and emotional wellbeing?
How many years have you been in business?
How do you keep the family informed and engaged in care?
Do you have a method to match a caregiver to my needs?
Does your agency have liability coverage? Are caregivers bonded and insured for theft?
Do your employees go through national and local background and driving checks?
Are all of your caregivers employees of your company (not contract workers), and are they covered by workers compensation?
What is your system for tracking when caregivers arrive and leave a clients home?
Does your agency have a physical location where I can meet your staff and is there 24/7 phone service?
Are other caregivers available to step in if our regular caregiver cant come to work?
Do you require a minimum number of hours per visit? If so, what is that minimum?
Do you offer personal care services such as dressing, bathing, incontinence care, transfer and walking assistance?
Are your caregivers allowed to drive clients to appointments and social events?
Do you develop a customized plan of care that is updated periodically?
Will supervisors periodically come to our home to make sure your services are high quality?
Can you provide documentation about client rights, your code of ethics, workers compensation,

HIPAA compliance, as well as your fees?

What technology do you use that is geared toward staying engaged and connected and ensuring safety?
Will you provide a home safety assessment?
Do your caregivers have ongoing training and career advancement opportunities?
How quickly can we start receiving care?


Editors Note: This article was submitted by Ora Lee, owner of Comfort Keepers. She may be reached at 970-241-8818 or by email at: oralee@ckcolorado.com

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