PA Link & You Working Together

The mission of the PA Link to Aging and Disability Resources is to improve access to long term services and supports for individuals, their loved ones and caregivers, regardless of age, income, or ability, through an integrated network of partner agencies committed to expanding the use of community based solutions, promoting person centered decision making, and enhancing the quality of services. PA Link provides a myriad of services including: • Person-Centered Counseling (PCC) – Is

How Can an Ombudsman Help You?

If you live in a long-term care or assisted living facility remember that the Ombudsman is your advocate to help in working out issues or concerns that arise. I first met Jennifer, a fifty something year old woman last year. Jen reported injuring herself, a small cut, maybe a nick gardening or chopping veggies she wasn’t sure. The cut was small enough to be non-concerning and it healed soon enough that the event was long

What in the World is an Ombudsman?

Have you ever seen a word and thought, “What is that, where did it come from, and what in the world does it mean?” For many, the word “ombudsman” elicits that response. It’s only early summer, but Ombudsmen (and Ombudswomen!) across the state have already made hundreds of visits to local long term care facilities and provided countless hours of consultation and education to long term care residents and their families. The term “ombudsman” is

Facing Conflict is a Healthy Choice?

Soon after four people in the mediated session sat down, they were wringing their hands with stress. Voices strained. The last months had literally brought headaches and sleepless nights for some. And now each was being asked by mediators to tell their story – to listen while others told things from their vantage point. It was not easy. But they had come too far to give up now. Conflict brings stress. The physical and mental

Family Decisions Can be Stressful – Help is Available!

Have you ever had a disagreement within your family? Everyone has. As things change, such as family members aging, there are many decisions to be made: healthcare, finances, guardianship, power of attorney, estates, wills…and so much more! These decisions may be challenging to make given that they typically involve many family members who each have their own opinion on what is “best” and on top of it all, there are decades of emotions that color

A Lesson Learned By An Ombudsman

One of my first complaint investigation as a Long Term Care Ombudsman came from a man who stated he was being denied dessert by staff at meal times. When I asked the facility about this they responded that he is diabetic and should not have sweets by order of a physician and request of the family. The complainant pointed out he was a veteran and stated very clearly that he had earned the right to