Who is Mandys Cleaning Service? Or, perhaps, the more fun question is, who is Mandy? If you ask Mandy to share her story with you, she may tell you about a few conversations that had a powerful impact on her as a person and later as a business owner. In the early years a customer told Mandy, The little things matter, then proceeded to tell Mandy how much she appreciated that Mandy went above and beyond and even cleaned tiny things you might not notice. Where does a work ethic like that come from?When I was young and baby-sitting, my Mom encouraged me to not simply watch the kids but to pick up around the house and clean the dishes. She taught Mandy that going above and beyond would make such a dierence. These two conversations greatly shaped who Mandy would become as a person, and they set the standard for how she would one day run her businesswith great attention to the little things. So, whats the story behind Mandys Cleaning Service?That story began 15 years ago. Having two small children at the time, Mandy chose not to go to work, yet she wanted to contribute financially to meet the needs of the home. While attending personal finance classes, a few friends suggested Mandy start a cleaning service and even said they would help her find a few clients. She took her friends up on the oer and began cleaning. It was just a few homes, but the phone began to ring. Usually it was friends of a friend or people she already knew. Every bit of it was word of mouth. The first year was slow, but year two picked up enough speed that Mandy had to recruit help. Five years into the business, they transitioned from contractors to employees and launched a new website, and things grew like crazy after that. One day while cleaning a home, Mandy said her phone would not stop ringing, and she realized this business was going to become much bigger than she had imagined. How does a business suddenly experience explosive growth?Mandy believes it comes down to relationships and treating every customer like they are your only customer. It became a standard practice to implement a preference sheet, which included a variety of things each customer preferred, even down to where the customer wanted the cleaning technician to park upon arrival. She also wanted to add a personal touch, which included text messaging customers before cleaning, after cleaning, and even following up weeks later. This type of care would later revisit Mandy in many ways. She quotes one customer who said, A house isnt clean unless its Mandy-clean. When her youngest child was a newborn, customers brought Mandy gifts and gave her gift cards.Mandy would also tell you she places a high value on her employees and enjoys giving them flexible hours, which frees them up to juggle life more easily. She describes her team as honest, hard working, and determined and has learned that people are willing to pay for that level of service. How she leads her team has contributed to their success.Its humbling to look back and see how far the business has come since 2009. Having spent 15 years doing business in their home town, Mandys Cleaning Service looks to expand their reach outside of Mobile in the days to come. I want even more people to feel relief that they can enjoy friends and family without being concerned about the house. As Mandys Cleaning Service looks to grow and expand outside of Mobile, the mission will always be the same. The little things still matter, she said. Its still about going above and beyond and doing those special things for every customer. Its more than cleaning your home. Its about caring for you. If you are looking for a locally owned established cleaning service for your home or business in Mobile and Baldwin Counties, Call Mandy's Cleaning at 251-533-0616